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The central focus of the RK Mechanical operations team is to provide unwavering customer service and field personnel support throughout the lifespan of a project. Strong cultural leadership drives our philosophy of accountability and reliability at all levels of our organization. We are committed to delivering consistent, predictable, measurable results on every project, every time. This commitment is realized through:
- Expert Scheduling: We understand the correlation between project success and the ability to use a project schedule as a collaborative tool to seamlessly execute installation.
- Communication: We understand the importance communication plays in every project, and we
strive to maintain open and ongoing dialogue with both our customers and project team members.
We use Customer Expectation Surveys (CES) to track performance and provide a tangible gauge
of customer satisfaction.
- Standard Operating Procedures: Developed to meet the stringent requirements set forth by our ISO 9001:2008 accreditation, RK Mechanical’s procedures provide a standardized roadmap to guide our success and are constantly being evaluated and enhanced.